Question 1

♡ Pin Grading

Accepted Answer

All enamel pins are filled and polished by hand, so no pin will be 100% perfect. Even our standard grade may have fine marks due to the nature of the material.
 
B Grade - Minor flaws such as small specs, scratches or plating discolouration. Some imperfections may not be noticeable until closer inspection. Good choice if you are not super detail orientated and looking for a good deal!
 
C Grade - Noticeable imperfections such as specs, scratches, discolouration or misalignment of silk printing. (some of these pins may have flaws on the main features of the pin, like the face) 
 
B and C Grade pins are imperfect but still cute and wearable!

Question 2

An item I want is sold out!

Accepted Answer

If an item is sold out you can contact me to see if it will return in the next shop update; however, some sold out items may not come back. 
 
If you do not want to miss an item again, consider joining our Patreon club! Patrons at any tier will get early access to shop updates.

Question 3

How do I access the Patreon Exclusive Shop?

Accepted Answer

This shop is only accessible to Patreon members.
 
You can join any tier level to gain access. The password will be renewed every few months.

Question 4

What is in the Patreon Exclusive Shop?

Accepted Answer

This shop will have exclusive items, some may be previous happy mail items available for purchase.
 
Some themes may be sold out.
 
If there is a specific theme you are interested in and what to know if it is available you can contact me.

Question 5

Shipping Policy

Accepted Answer

We ship through USPS. Input your address to see what shipping rates are available to you.

Please check your address thoroughly before checking out. 
We are not responsible for lost packages that are due to incorrect or changed address.

If there are issues in transit, we may be able to replace orders depending on the case.  For help with your order please contact us with your order number and as much information as you have.

Customs or import fees may apply depending on your country. Buyers are responsible for any fees (duties, taxes, customs) that may apply on receiving their order.

Question 6

Do you ship internationally?

Accepted Answer

Yes! :)

Question 7

When will my order be shipped?

Accepted Answer

Please allow up to one week for your order to be processed!

Question 8

How long does shipping take?

Accepted Answer

All orders will take up to one week to be processed! Once processed it may take:
 
♡ United States: 3-5 business days
♡ Canada: 10-18 business days
♡ International: usually ranges from 2-3 weeks but may some exceptions may take up to 3 months

Question 9

Do you accept returns or exchanges?

Accepted Answer

All sales are final, returns and exchanges will not be accepted! If you have any issues please contact with as much information as you have.

Teddie house art

Frequently Asked Questions